Made fast, shipped with care. Most custom orders ship within 2 business days — pre-made & blank items ship the same day when ordered before 2 PM EST. Every order is made and shipped from our own shop in Roanoke, VA.
Free U.S. shipping on qualifying orders over $75. Live carrier rates (USPS, UPS, FedEx, DHL) and estimated delivery show at checkout based on your items and address.
On backorder? You'll see a clear notice on the product page and in your cart, and we'll get it to you the moment it's ready.
Returns: 7-day returns on unused, non-personalized items in their original packaging. Because personalized pieces are engraved just for you, they can't be returned — but if anything arrives damaged or not as ordered, reach out right away and we'll make it right.
Full details: Shipping Policy · Returns & Refunds · FAQ